Customer Service


Online Purchases
*Please note our returns policy has recently been updated, please read below for all information regarding our changes. Once your order has been placed, it has begun to be processed &no amendments nor cancellations can be made. We are not able to combine orders, nor make any changes during this time. To ensure you have a pleasurable shopping experience we have a 14 day returns policy for Australian customers & a 30 day returns policy for International customers. If you wish to return a full price item, 1. Email to obtain an RA number 2. Upon receipt of the RA# simply send your goods back to the address shown below, ensuring you include the RA number. (NOTE WE MUST HAVE THE RA NUMBER IN ORDER TO EXCHANGE OR REFUND). We offer free shipping on the first exchange for Australian customers only. Returns must be received in original condition – unworn, unwashed, with all tags attached. Items not received in their original condition will automatically be returned to the customer. Items which have an odour of perfume/deodorant or have makeup or tanning marks will not be accepted, so please take care when trying on your garments. Pagu Fashion reserves the right to reject a return if it is not in its original condition. Please note, should your returned item not meet our Exchange/Refund Policy it shall be returned to you, in which case you will be liable for the return postage cost. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund. For any queries on this please contact us at We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by Pagu Fashion. Returns are processed within 5 business days of receiving your return. Please also ensure you have completed the enclosed returns form. If we do not receive this information we are unable to process your return. All returns are to be sent to our Head Office via post only. Pagu Fashion 29 Columbus Drive, Hollywell, QLD 4216. The customer is responsible for all shipping costs on both returns & exchanges.

Payment Options
The following payment methods may be used for purchases online:

1. PayPal

2. Visa

3. MasterCard

4. Visa Debit

5. Gift Voucher

We cannot accept American Express, Diners, cheques or money orders as payments. GIFT VOUCHERS All E-Vouchers purchased online can be redeemed at check out, by entering in your unique code. Please note these vouchers are only valid online at www.pagufashion.comand cannot be used within the Pagu Fashion International Boutique network.

Privacy Policy
Pagu Fashion is committed to protecting the privacy of any information provided by its Customers and will take all reasonable precautions to protect personally identifiable information from loss, misuse or unauthorised access. In dealing with a Customer’s personal information, Pagu Fashion will fulfil all obligations under the Privacy Act 1988 and the National Privacy Principles. In order to process a Customer’s Order, Pagu Fashion requires information such as the Customer’s name, email or contact number, delivery address and payment details. Pagu Fashion will not sell the Customer’s personal information to any third party. Pagu Fashion will not disclose the Customer’s details to any third parties without the Customer’s consent except in the following circumstances:

1. delivery purposes; and

2. if necessary to comply with applicable laws, investigations, or legal proceedings where Pagu Fashion is obliged to disclose the Customer information.

Pagu Fashion uses browser cookies to recognise the Customer on the Customer’s return visit and to measure website traffic. The Customer can disable this feature on their browser. Pagu Fashion does not currently require its Customers to register in order to accessPagu Fashion’s website, but reserves the right to do so in the future. Should Pagu Fashion implement a registration process, Pagu Fashion will commit to comply with any privacy legislation applicable at the time in respect of the Customer’s user information. From time to time it may be necessary for Pagu Fashion to reviseit’s privacy policy. Pagu Fashion reserves the right to change its privacy policy at any time without prior notice. Pagu Fashion will notify the Customer of the changes by posting an updated version of the policy on the Website. By using the Pagu Fashion website the Customer is consenting to the collection of information by in accordance with this Privacy Policy.

Faulty Items
All items are thoroughly inspected before being sent out to customers, however in the rare event of a manufacturing fault you will be entitled to a refund. If you believe your garment has a fault, please email with a description and picture of the garment and of the fault. Faulty garments will not be accepted unless they are in original condition with tags attached. In the case of a faulty garment we must be notified at Pagu Fashion within 7 days of receipt.

Returns Conditions
  1. 1. Goods may only be returned with a valid Returns Authority Number (RA#). Pagu Fashion will not accept goods without a valid RA#.
  2. 2. To obtain an RA# you must email CUSTOMERCARE@PAGUFSHION.COM
Note: Items returned to Pagu Fashion without an RA# will be returned to customer and Postage Costs in this situation will be at the cost of the customer.
  3. 3. Returns must be made within 14 days of your estimated delivery date. For international customers, we offer a 30 day return period.
  4. 4. We are happy to offer an exchange or refund on all full price items.
  5. 5. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund. For any queries on this please contact us
  6. 6. Returns must be received in original condition – unworn, unwashed, with all tags attached.
  7. 7. We are unable to credit original shipping costs unless the item was faulty or there was a dispatch error by Pagu Fashion.
  8. 8. Returns are processed within 5 business days of receiving your item/s.
  9. 9. DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM? Yes you will have to cover the postage cost to return any garments to us. Exceptions will be granted if Pagu Fashion is at fault, for example for any faulty garments or dispatch errors. This will need to be negotiated through our Customer Care staff using the contact details below.
  10. 10. WHAT IS A PRE ORDER? A Pre Order is the term used when an item is currently out of stock, but will arrive back in stock within a certain timeframe. The estimated date of delivery will be displayed under the description of a pre-order product.
  11. 11. HOW DO I CONTACT PAGU FASHION? To contact Pagu Fashion for online inquiry's please 

Electronic Communications and Your Conduct

When you visit the Website or send an email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to Pagu Fashion, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities"). It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:

  1. 1. restrict or inhibit any other user from using or enjoying any Communication Facility;
  2. 2. post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
  3. 3. post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
  4. 4. post or transmit any material of any kind which contains a virus or other harmful component;
  5. 5. post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
  6. 6. delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.