GENERAL
All contracts and dealings between Pagu Pty Ltd (ACN 166 444 686) and each of its subsidiaries, affiliates, associated companies, related entities, successors/parent company and assigns (‘Pagu Fashion’) and any person (‘Customer’) relating to any goods or services (‘Goods’ and ‘Services’) provided and supplied by Pagu Fashion to the Customer through the website pagufashion.com (‘Website’) are subject to the terms and conditions of trade set out below (‘these Terms’).By using the Website, the Customer agrees to be bound by these Terms, as may be amended by Pagu Fashion from time to time.
VARIATION
Pagu Fashion has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.
ACCESS
Access to the Website is permitted on a temporary basis, and Pagu Fashion reserves the right to withdraw or amend the Services without notice. Pagu Fashion will not be liable if for any reason the Website is unavailable at any time or for any period. From time to time, Pagu Fashion may restrict access to some parts or all of the Website without notice.
PRIVACY POLICY
The Customer can access Pagu Fashion privacy policy by contacting Pagu Fashion via email on customercare@pagufashion.com
INTELLECTUAL PROPERTY
1. All intellectual property rights in all software and content made available to the Customer on or through the Website remains the property of Pagu Fashion.
2. The Customer is authorised to download, view, copy and print any content on the Website for personal, informational and non-commercial purposes only. Such content must not be modified or altered in any way.
3. The Customer is not permitted to copy, reproduce, alter, distribute, publish or use in any manner any content on the Website other than as permitted under these Terms without the written express consent of Pagu Fashion. Such consent may be withheld by Pagu Fashion at its absolute discretion.
4. The Customer must not remove any copyright or trade mark notices from the content found on the Website.
5. Pagu Fashion makes no representation or warranty to the Customer of any kind, express or implied that the Goods and Services will not infringe any intellectual property rights of a third party.
TERMS OF SALE
1. By placing an order for any Goods on the Website (‘Order’) the Customer is offering to purchase the Goods on and subject to these Terms. Each Order the Customer places will be a separate and binding agreement between the Customer and Pagu Fashion with respect to the supply of the Goods in accordance with these Terms.
2. All Orders are subject to availability of the Goods and confirmation of the Order price.
3. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and are intended as an estimate only and are subject to any delays resulting from postal delays or force majeure (see clause 15) for which Pagu Fashion will not be responsible.
4. The Customer acknowledges that all Orders through the Website are with respect to goods intended for personal and domestic use only and non-commercial use.
5. In order to contract with Pagu Fashion the Customer must be over 16 years of age and possess a valid credit or debit card issued by a bank acceptable to Pagu Fashion.
6. Pagu Fashion reserves the right to accept or reject an Order for any reason at any time.
7. When placing an Order the Customer undertakes that all details that are provided to Pagu Fashion are true and accurate, that the Customer is an authorised user of the credit or debit card used to place the Order and that there are sufficient funds to cover the cost of the Goods.
PRICE
The price with respect to any Goods is specified on the Website (‘Price’). The Price is exclusive of any delivery fee (see clause 10). Unless otherwise stated, all Prices quoted are in Australian Dollars and where applicable are exclusive of goods and services tax (‘GST’). Any fees and charges (e.g. delivery fees) imposed by these Terms also exclude GST where applicable. Pagu Fashion reserves the right to change or alter the Prices of Goods on the Website without notice to the Customer, unless the Customer has submitted an Order at a stipulated Price, in which case there will be no change or alteration in pricing. In paying or attempting to pay for the Goods, the Customer agrees that the Customer has not engaged in any fraudulent conduct or contravened any law. Pagu Fashion will issue the Customer with a tax invoice once payment in respect of the Order has been processed.
CANCELLATION, REFUND AND EXCHANGE POLICY
1. Unless provided for under these Terms, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated delivery address in accordance with these Terms. Therefore, the Customer should carefully check that its Order is accurate before the Customer submits it to Pagu Fashion. The Customer will, however, be able to return Goods in accordance with Pagu Fashion’s returns policy.
2. Pagu Fashion may accept returns within 14 days for Australian customers and 30 days for international customers from the date of delivery. Goods must be unwashed, unworn and in its original purchase condition with the tags still attached.
3. Goods for return must be posted at the Customer’s expense to:Pagu Fashion, 29 Columbus Drive, Hollywell 4216, Queensland, Australia.
4. The customer must include their Tax Invoice & completed returns form within their return parcel.
5. Any Goods which Pagu Fashion has elected to accept for either return, refund or exchange shall be returned at the Customer’s expense. The Customer will not be refunded for the original postage cost unless the garment was faulty, or there was a dispatch error by Pagu Fashion.
6. Upon accepting the goods, Pagu Fashion will issue the customer with a Gift Voucher in order for the customer to purchase their alternate size/style.
7. Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund. For any queries on this please contact us at customercare@pagufashion.com.
DAMAGED OR FAULTY GOODS
1. All Goods are thoroughly inspected to ensure that they are in the best condition prior being sent to the Customer. All Goods come with guarantees that comply with Australian Consumer Law.
2. If the Customer discovers that a Good is faulty or damaged, the Customer must notify Pagu Fashion within 14 days of purchase or within a reasonable timeframe thereafter either by returning the goods with return slip and explanation, or via email at customercare@pagufashion.com along with a description of the product, fault, size and style and the Customer’s preference for a refund, replacement, exchange or repair. If Pagu Fashion inspects the Good and confirms that there is a fault, the Customer will be entitled to a full refund, replacement (if available), exchange or repair (where possible).
3. Pagu Fashion will meet the packaging and postage costs associated with the Customer returning a faulty or damaged Good.
4. Customers are liable for any delivery costs if the Good is found not to be faulty.
