All items are thoroughly inspected before being sent out to customers, however in the rare event of a manufacturing fault you will be entitled to a refund. If you believe your garment has a fault, please email customercare@pagufashion.com with a description and picture of the garment and of the fault. Faulty garments will not be accepted unless they are in original condition with tags attached. In the case of a faulty garment we must be notified at Pagu Fashion within 7 days of receipt.